Assistants that answer from your own documents
We build assistants for customers or for your team that answer from your documents, policies, and data, not the open web, and hand off to a person when they are not sure.
Build an assistantWhat this service is about
What it is
An assistant that answers questions from your customers or your team using your own documents, policies, and data, not the open web. It shows where each answer comes from and passes the conversation to a person when it is not sure.
Who it's for
Your team answers the same questions every day by chat, email, or WhatsApp.
Customers wait for answers that are already in your documents.
New employees spend weeks finding information scattered across files.
What you get
An assistant built on your documents, FAQs, and data
Deployment on your website, WhatsApp, email, Slack, or Teams
Handoff to a person, with the conversation attached
A monthly view of unanswered questions and errors, to keep improving it
What it looks like in practice
Illustrative examples of typical projects.
- 01
Support that answers at 2 a.m.
An online store adds an assistant to its website and WhatsApp that answers questions about orders, shipping, and returns from its own policies, and passes complex cases to the team.
- 02
An internal help desk
Employees ask an assistant in Slack or Teams about vacation policy, expense rules, or how to use a system, and get an answer with a link to the source document.
- 03
A sales team that knows the catalog
A distributor's salespeople ask an assistant for product specs, stock, and similar items during a call, instead of searching through PDFs.
Our Process
Gather
The documents, FAQs, and data the assistant is allowed to use.
Build
The assistant, its rules, and the channel it lives in.
Test
Real questions from your business, checked before launch.
Improve
Review what it missed, then update the content and the rules.
Timeline and pricing
- Typical timeline
- Usually four to eight weeks, depending on how much content the assistant uses, how many channels it serves, and which systems it connects to.
- How it is priced
- A fixed price to build and launch, based on the scope. Running costs depend on the number of conversations, and we estimate them with you before launch.
Common questions
It answers only from the content you approve, shows the source of each answer, and is set up to say it does not know instead of guessing. We test it with real questions before launch.
Your website, WhatsApp, email, Slack, Microsoft Teams, or inside your own app. The same assistant can serve several channels.
We use business plans and APIs from providers that do not train on your data by default, and the assistant only sees the content it needs.
It passes the conversation to a person on your team with the history attached, so the customer does not have to repeat anything.